Direct Primary Care is a membership-based approach to primary care. Instead of billing insurance, you pay a simple monthly fee that covers most of your routine primary care needs, including visits, communication, and many in-office services.

Direct Primary Care is not health insurance. It covers only the services provided within our clinic.

No. There are no visit limits or copays. We encourage you to reach out whenever you need care.

Membership is month-to-month and continues automatically. Either you or the clinic may cancel with advance notice as outlined in the membership agreement.

No. We do not bill insurance for visits or services provided in our clinic. This allows us to keep pricing transparent and spend more time focused on your care.

Absolutely. Insurance is important for unexpected events like hospital stays, surgeries, specialist care, and emergencies. Many patients pair DPC with a high-deductible or catastrophic plan.

Yes! As of Jan 1, 2026 Direct Primary Care memberships are recognized as a qualified medical expense for Health Savings Accounts (HSAs). That means you can use your HSA funds to pay your membership fees.

That said, every plan is different, and plan administrators have final say on reimbursements. We recommend checking with your HSA administrator to confirm how your benefits apply.

Yes. Patients with Medicare are welcome to join. However, Dr. Nguyen has “opted out” status for Medicare as required by law to provide direct primary care services. This means we do not bill Medicare. Members pay the monthly fee directly to us and Medicare does not reimburse membership costs.

You may still use your Medicare benefits for services outside our clinic, such as specialists, hospital care, labs, outside pharmacies, or imaging.

Yes! That’s the beauty of family medicine. Families may take advantage of our family plan discount for everyone in the household.

We currently have an active waitlist for interest. A few months prior to opening, tentatively between Nov 2026 and Jan 2027, we will reach out individually to those who have expressed interest to discuss further, schedule meet and greets and assist with enrollment if a good fit. 

Primary Care isn’t just for when you’re sick – it’s designed to help you stay well.

Membership gives you direct access to your primary care physician (PCP) for preventive care, early evaluation of new concerns, and ongoing guidance about your health. Small issues can often be addressed quickly before they become bigger problems.

This provides peace of mind. If something unexpected comes up, you already have a PCP who knows you and can see you promptly – without worrying about appointment delays or copays.

Many times, an urgent care visit can cost the same as a month of membership and doesn’t come with any continuity or follow-up.

Many of the healthiest patients value having a trusted physician they can easily reach, even if they only need a few visits a year.

Direct Primary Care works well for many individuals and families, but it is not the right fit for everyone.

The model may not be the best fit for people who prefer a traditional insurance-based clinic where every clinical interaction is billed to insurance, or who are mainly looking for the occasional walk-in visit. In addition, if you have employer-sponsored coverage that provides easy access, low copays, and minimal out-of-pocket costs, you may not need direct primary care.

Because we focus on personalized, relationship-based care, membership is best suited for patients who value easy access, longer visits, and a direct partnership with their physician. Successful partnerships require engagement on both sides. 

Feel free to join the waitlist even if uncertain and we’ll be happy to discuss whether our care is right for you. 

Willow Family Medicine focuses on comprehensive primary care and preventive health. While we treat many common musculoskeletal and pain-related conditions, we do not start patients on long-term opioid management aside from suboxone. When this level of care is needed, we coordinate referrals to pain management specialists and continue supporting your overall primary care.